Privacy in plain language

No legal boilerplate. Just what stays yours, what moves only with your say-so, and how long we keep anything at all.

What stays private to you

Your private workspace. Nothing here leaves your screen unless you explicitly approve it, line by line.

Your conversations with your agent

Every message you send to your agent, every question it asks, every draft it writes — all of it stays in your private channel. The other person never sees it. The mediator never sees it. We don't use it to train models.

You can delete any message at any time. Deleted messages are gone from our systems within 24 hours.

What your agent remembers

Your agent keeps a private working memory: facts you've shared, patterns it's noticed, phrases you've used. This helps it ask better questions over time. You can view and delete any memory item individually, or clear all of it at once.

Memory is never shared with the other person, the mediator, or any third party.

Your Prepare brief — until you share it

Everything you write in Prepare — what happened, how it felt, what you need, what you're willing to give — starts as private. Each line has a Private / Share toggle. Only lines you flip to Share can ever cross to the other side.

You can change toggles any time before the mediation starts. Once a session begins, shared lines are locked in for that session.

What crosses only with your approval

Explicit, line-by-line consent. No bulk "agree to all" and no hidden transfers.

Your shared Prepare lines

Only the specific lines you marked Share in Prepare are sent to the mediator. The other person never sees your raw Prepare brief — only the mediator sees it, and only to build the summary.

AI-drafted statements you approve

When your agent drafts something it thinks captures what you want understood, it shows you the draft with an AI-drafted label. You can edit, reject, or approve. Nothing leaves your screen until you press "Approve."

Approved lines go to the mediator only — not directly to the other person.

Your acceptance of next steps

In the Room, the mediator proposes next steps. You see each proposal and choose Accept or Decline. Your choice is recorded and shown to the other person only as "accepted" or "declined" — no explanation unless you add one.

Consent state — visible everywhere

Every piece of content that can move between people shows its consent state inline:

This is a static demonstration. In the app, toggles are live and changes are saved instantly.

What the mediator can see

The mediator is a neutral agent. It sees only what both people have approved. It never sees private channels, unshared Prepare lines, or agent memories.

Mediator input: approved lines from both sides

  • Your shared Prepare lines (what happened, how it felt, what you need, what you'll give)
  • The other person's shared Prepare lines
  • Any AI-drafted statements you both approved

The mediator does not see: your private agent chat, your unshared Prepare lines, your agent's memory, the other person's private channel.

Mediator output: three buckets + next steps

The mediator produces a summary with three sections, each labelled AI-drafted:

  • Common ground — what you both agree on
  • Points of difference — where needs or views diverge
  • Misunderstandings — where one person's intent didn't match the other's perception

Then it proposes concrete next steps. Each step is a separate card you can Accept or Decline.

What the other person sees

The other person sees the mediator's summary (all three buckets) and the proposed next steps. They do not see your raw Prepare lines, your private chat, or which specific lines you shared vs. kept private. They only see the mediator's synthesis.

What your agent remembers — and how to delete it

Your agent's memory is yours to inspect and control at any time.

Memory items

Each memory item is a single fact or pattern: "You mentioned your brother dismissed your concerns about money in 2022" or "You tend to withdraw when conversations get loud." Items are created only from your conversations — the agent doesn't scrape outside sources.

In My Agent, a panel called "What my agent remembers" lists every item with a delete button next to it. There's also a "Clear all memory" button at the bottom.

Deletion is permanent

When you delete a memory item or clear all memory:

  • It's removed from the agent's working context immediately
  • It's queued for hard deletion from our databases within 24 hours
  • It cannot be recovered by you, us, or the agent

Deleting memory does not delete your chat history — those are separate.

Starting fresh

You can reset the relationship at any time from Relationships. This archives the mediation history, clears shared Prepare lines, and removes the mediator's summary. Your private agent chats and memories stay unless you delete them separately.

How long things are kept

Short defaults. You control the rest.

Data type Default retention Your control
Private agent chats Until you delete Delete any message anytime; bulk delete per conversation
Agent memory Until you delete Delete per item or clear all
Prepare brief (private lines) Until you delete Edit, toggle off, or delete per line
Shared Prepare lines Until mediation ends + 30 days Auto-deleted 30 days after session closes; you can delete earlier
Mediator summary Until mediation ends + 90 days Part of Agreement if accepted; otherwise auto-deleted
Agreements (signed) Until you delete You and the other person must both agree to delete
Account data Until account deletion Delete account from Settings → removes everything

No backups kept beyond 30 days. When you delete something, it's gone from live systems immediately and from backups within 30 days. We don't keep "archived copies" for analytics or model training.

Safety notice

Speak2Hear is not emergency help, legal advice, or therapy. If you or someone else is in danger, call emergency services (911 in the US) or your local crisis line. This platform helps people have hard conversations — it does not replace professional mental health care, legal counsel, or safety planning.